Privacy Policy

Last updated: April 2026

1. Data Controller

The data controller is International Visa Service Sp. z o.o. sp.k., NIP: 9542766476, ul. Graniczna 29, 40-017 Katowice. Contact: contact@vietnamexpeditions.net

2. Data We Collect

We may collect the following types of personal data:

• Contact information (name, email address) when you contact us
• Booking information when you enquire about or purchase our tours
• Technical data (IP address, browser type) collected automatically when you visit our website
• Cookie data as described in our Cookie Policy below

3. How We Use Your Data

We use your personal data to:

• Process tour bookings and enquiries
• Communicate with you about your booking
• Improve our website and services
• Comply with legal obligations

4. Legal Basis

We process your data based on: (a) your consent; (b) performance of a contract; (c) compliance with a legal obligation; (d) our legitimate business interests.

5. Data Sharing

We do not sell your personal data to third parties. We may share data with tour operators, accommodation providers, and transport partners as necessary to fulfil your booking. All partners are required to handle your data in accordance with applicable data protection law.

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Booking data is typically retained for 5 years for accounting purposes.

7. Your Rights

Under GDPR, you have the right to: access your data, correct inaccurate data, request deletion, restrict processing, data portability, and object to processing. To exercise these rights, contact us at contact@vietnamexpeditions.net.

8. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: To understand how visitors use our site (anonymous data only)

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be published on this page.

11. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Polish Data Protection Authority (UODO): uodo.gov.pl